As one of the region's most established and respected facilities-based Internet service providers, BluegrassNet offers a full line of Internet access products, complementing technologies, and integration services. Established in 1995 to service the Internet access needs of the commercial market in Louisville, the growth and popularity of the Internet has fueled BluegrassNet's expansion in scope and network reach to accommodate individual consumers, most of central and eastern Kentucky, and to support the latest technologies in data communications and applications. With facilities in Lexington and Radcliff, BluegrassNet maintains its headquarters and primary network operations center in Louisville.

# 1: We're on a mission to provide the best carrier-class Internet connection available anywhere.

• How do we do it? Through multiple connections to tier-one backbone networks and by keeping the subscriber density to available resources (over-subscription) ratio much lower than the industry standard.
• Multiple tier-one connections offer several different paths from point A to point B across the Internet. For any given bit of data, shorter paths are automatically chosen which increases the actual speed of client connections.
• Providers who heavily oversubscribe their network by packing more customers onto fewer connections means more money for the ISP, but poor performance for the customer. As our goal is to provide the best, we operate at very low over-subscription rates so that each and every client can make full use of their connection.

# 2: Dedication to customer service is preached by all, but practiced by few.

We've found that it's all about the people.

• Each caller on the telephone is greeted with a person not a computer. First time callers are often surprised to find that within seconds they're talking to a knowledgeable account representative or to one of our technical support personnel' not transferred by an automated system several times only to be dumped into someone's voice mail.
• Account representatives are happy to visit your location to answer questions and develop personal relationships.
• Engineers experienced in diverse network technologies are available for on-site service should a trouble arise that cannot be addressed over the phone.

# 3: We try to see the world through our customers' eyes!

We know you have to watch the bottom line and maximize the value of every dollar spent.

• With an already crowded budget and needing to make a decision on information technology infrastructure, the cheapest alternative often appears to be the best value; it's usually not. In fact, the best value most often comes from the alternative offering optimal performance efficiencies while reducing downtime and delays.
• We realize that one of the most precious assets to a small or medium sized business owner is time; it cannot be bought or sold. We ensure that our clients made the right decision by diligently protecting that asset with a fault tolerant network, competitive pricing, and hassle-free customer service.
• Fault tolerant status is achieved at less than .001 network downtime, or just over 8 hours in a year.

This is how BluegrassNet sees the world, and you hopefully this document has given you some insight into what makes BluegrassNet tick. The questions you have to ask yourself are: How much time has been spent investigating alternatives already? How much productivity will be lost when the next cut-rate ISP goes out of business or leaves the market? Maximize your Internet connection value NOW with BluegrassNet. After all, information technology should afford more time to focus on the core of your business.